Terms and Conditions

1. All Orders will be dispatched normally within 3 days of receipt of payment provided all Items Ordered are in stock.
2. If an Item is not in stock customer can wait until it becomes available or cancel the order.
3. If customer chooses to cancel the order total amount except the bank service charge will be refunded (see “Refund of Money” section).
4. Orders will be dispatched by Trackon Couriers or Indian Speed Post depending on the availability of service in destination area. Our choice will be final for selecting courier service.
5. We are not responsible for any delays because of Courier Service Provider/Postal Department.
6. In case of loss or damage of consignment during transport
   1. A Consignment will be considered LOST only if it is not delivered to destination 25 days after its dispatch.
   2. NO action will be taken from our side before 25 days of dispatch of consignment.
   3. No replacement will be provided only money will be refunded.
   4. We will refund 100% of Invoice amount including the shipping charge and any other extra charges customer paid to us.

    

   Defective Items

7. If the received products do not work in expected manner or has any defects/damages please contact our office within 7 days of receipt of package.
8. Customer shall have to send the defective products to our office by courier or Indian Speed Post.
9. Customer has to bear the cost of such shipments.
10. A fresh replacement will be dispatched within 7 days of receipt of defective products. Provided the products are available in ready stock.(See #2,#3).
    

    Guarantee/Warranty

11. Only certain products come with a 3 months (90 days) replacement warranty. Please refer to individual product pages for more information.
12. To qualify for replacement or refund the PCB must be in untouched condition. It means that the user should NOT try to rework (solder or desolder) any components in the PCB. Only a slight sign of hacking is enough to disqualify for refund or replacement.
13. No request regarding replacement/refund shall be entertained after 90 days of purchase.
14. Electronic Components(like ICs, LCDs, LED displays, Motors etc) comes with absolutely no warrantee at all. Please try to understand that these things can be damaged even by a very small carelessness. Also it cannot be proved by any means that the user is following the right way to use a device. By that we mean it cannot be proved that whether the components are defective or procedure and setup used by user has the fault. These device are meant to be used by qualified and experienced engineers having skills and solid knowledge of programming and digital electronics. If these devices are used by hobbyist they tend to make silly mistakes and 99% times its their fault that a complicated piece of electronics don't work as expected and is sometimes destroyed at all.
15. However we ensure that the product are 100% brand new and well packed for safe delivery to your door steps. If the items develop physical damages during transport. We can refund or replace the product without any question. See point number 8 and 9.

Refund of Money

16. Customer can also chose to get money refund in place of replacement, for that customer shall have to provide a Bank account where we will transfer the refund amount.
17. We will refund the amount equivalent to the price of defective products only. That means the shipping charge or any other charge that was collected by the customer will not be refunded.
18. All Refund will be made by NEFT(National Electronic Fund Transfer) ONLY no other mode of refund is possible.
19. All Disputes are subjected to Jamshedpur Jurisdiction only.

By Ordering any Item from eXtreme Electronics I agree with all the Terms and Conditions presented above.

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